Summary
The Organizational Change & Communications Specialist acts as an internal communications consultant for Hallmark. This individual is primarily responsible for designing and executing a company wide communication strategy by recommending how to frame/position new initiatives to achieve staff acceptance, drafting the communications to be delivered to employees, and coordinating the communications component of larger corporate initiatives (e.g., change management). This staff member will be responsible for keeping a pulse on the various departments of the organization and suggesting recommendations to management when communications and initiative improvements are necessary.
Key Competencies
- Exceptional written and oral communication skills
- Substantial communications knowledge to inform decisions and advice/recommendations to HR and business leaders
- Familiarity with a broad range of communications technologies and techniques
- Ability to effectively give audiovisual presentations and use graphics
- Superior teamwork and collaborative skills
- Ability to coordinate and manage cross-functional projects
- Ability to multi task and manage multiple priorities in a fast-paced work environment
- Comfortable leading employee focus groups
- Strong leadership presence
Key Responsibilities
- Design and execute internal and external communication strategies in conjunction with current Hallmark Company initiatives
- Effectively communicates policies and procedures to employees
- Create messages (using a variety of different media) for company initiatives, topics, and issues
- Coordinate technical, legal, and stakeholder reviews to ensure accuracy and effectiveness of communications
- Partner with business units to ensure that information is communicated in a relevant and timely manner
- Ensure that all communications meet internally-set quality and consistency standards
- Incorporate strategic messages into enterprise-wide communications vehicles
- Prioritize the communication of company initiatives and set end-to-end communication plans for each initiative
- Recommend how to frame/position key issues to HR and business leaders
- Act as the communications coordinator for the launch of special programs and events
- Partner with change leadership teams to leverage communications as part of the change management process
- Develop and maintain a thorough understanding of the organization’s business plans, key business drivers and stakeholders, and new and ongoing corporate initiatives
- Develop partnerships with senior leaders to remain abreast of current issues and challenges
Education and Experience Requirements
- Bachelors degree in communication, journalism, or a related degree
- 5-8 years experience in Training, Organizational Development, Change Management, HR and/or Communications preferred
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